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GOODS RETURN POLICY
Should an occasion arise when you must return goods to Safety Direct, please follow the procedures below:
a) Prior to returning goods you must obtain a Returns Materials Authorisation (RMA) number from our customer service department by email to firstname.lastname@example.org
b) The return is authorised once the (RMA) is issued. You should then return the goods at your own cost and risk. It is your responsibility to ensure the goods are packed properly so as to reach us in a safe and satisfactory condition. We recommend you take out insurance cover and that the goods are sent by reputable carrier, who can provide traceable delivery status. We cannot accept any liability for goods that are damaged in transit or their failure to arrive at their intended destination.
c) The assigned RMA number must be clearly marked on the paperwork and parcels being returned, otherwise they cannot be accepted on arrival and will be returned to the customer at their cost.
d) Safety Direct reserve the right to charge a 20% restocking charge for any goods being returned which is of no fault of Safety Direct. Customer Specific parts or modified standard equipment cannot be returned under any circumstances.
Returns must be made within 15 days from date of delivery.